Payment Policy

1. Payment Terms:
   Payment is due on the day of services.
   For clients utilising the National Disability Insurance Scheme (NDIS), we understand the need for processing time. Therefore, we allow a grace period of 3 days from the day of service for payment to be processed through the NDIS.
2. NDIS Processing:
   To ensure timely payment processing through the NDIS, we recommend that you promptly lodge the invoice with the NDIS on the day of service.
   If you are plan-managed please ensure you give immediate approval
   Please provide us with any necessary documentation or information required for the smooth processing of NDIS payments.
3. Late Payments:
   If there are any delays in NDIS processing beyond the 3-day grace period, please inform us.
4. Communication Regarding Delays:
   In the event of any payment delays, we appreciate open communication. Feel free to contact our admin to discuss any challenges or to seek assistance.
5. Cancellation Policy:
   Appointments cancelled due to payment delays will be handled on a case-by-case basis.
6. Cancellation of Ongoing  Appointments:
   Ongoing appointments will be cancelled at 7 days if payment is not received, you will be advised of this via text and/or email.
7. Changes to Policy:
   This payment policy is subject to change. Any modifications will be communicated to clients in advance.